Blog

"Courteous treatment will make a customer a walking advertisement." —James Cash PenneyQuick Answers: Customer Service Retention StrategiesFollowing up after every sale or service can dramatically increase loyalty and uncover issues before they become...

My guess is, back when Bill Holley first sketched out Cracker Barrel’s original logo on a napkin, he didn't imagine its retirement would cause a nationwide uproar. The restaurant chain, known for its comfort food and front-porch nostalgia, recently unveiled...

Raise your hand if you feel like you're juggling too many balls in your Birmingham business right now. (Yes, my hand is raised too.)Because on top of day-to-day operations, you've jumped into Q3 with a slew of tax code updates from the One Big Beautiful Bill Act...

I may be revealing too much of my age and tastes by quoting this song, but I’ll “sing” it for you anyway: “Workin’ 9 to 5, what a way to make a living…” You know that one from good ol’ Dolly Parton? If you end up humming it all day, too – you're welcome. :)But,...

First, a quick reminder if you own an S-corp or partnership: If you filed an extension back in March, your deadline for filing your 2024 taxes is coming up fast — Sept 15. Grab a spot on my calendar to wrap that up: 205-715-4488Now, as summer wraps up, marketing...

Heard about the GENIUS Act? It was signed into law earlier this month. It's the first comprehensive piece of federal legislation focused on regulating cryptocurrency. Which means for the crypto industry, it’s a historic pivot point.Now, let’s be honest. You...

Did your social media feed feel like it turned into a tabloid this weekend?If it looked anything like mine, it was overrun by memes and parodies — thanks to a now-former CEO and an awkwardly timed moment on the Coldplay kiss cam. What followed was the kind of PR...

I know, the chatter around the freshly minted One Big Beautiful Bill Act is a bit of a mixed bag. Some of the changes sound like a champagne toast for your business. Others feel like a paperwork hangover waiting to happen.Either way, my mission remains the same: cut...

The flooding in South and Central Texas is on my mind as I start this work week. It's been hard to watch, especially in this age of social media, where we can see firsthand video of the devastation. I keep thinking especially about the parents of the children who...

I don’t know about you, but there’s something about July 4th that gets me into the entrepreneurial spirit. You fire up the grill, wave off work for a day, and you’re reminded of WHY you started a business in the first place: freedom. And while you’re busy...

It’s wild to think how much the business landscape has changed recently, isn’t it? Your processes (and even your own role in your Birmingham business) probably look a lot different than what they did a few years ago. AI is transforming the business world fast....

Summer usually means slowing down — pool days, vacations, maybe catching the sunset from your deck after work. But as a business owner? It means managing staff vacations, trying to stay visible while your customers are mentally on vacation, planning ahead for Q3, and...